Gaya APA

Haberer, J, B., Molan, B. (2010). Total Quality Management : 50 Cara Agar Efektif Bagi Anda . Jakarta: Indeks.

Gaya MLA

Haberer, Joann, B.., Molan, Benyamin. "Total Quality Management : 50 Cara Agar Efektif Bagi Anda". Jakarta: Indeks, 2010. Text.